Frequently Asked Questions

We are currently booking events through July 2024! Weekends are filling up fast.  Please select “Book Now!” on our home page and complete the booking inquiry form. Please complete the form and provide as much accurate information as possible about your event for a quicker response. We will reply via email within 72hrs, once we confirm the date you selected is available. A 20% deposit and signed waiver/terms agreement will be required to secure the date. The remaining balance will be due 2 weeks (14 days) prior to the event. If booking is less than 14 days prior to the event date, the full amount will be due at the time of booking.

Our equipment is 100%  commercial grade quality straight from the manufacturer. Not all soft play equipment is created equal! This is very important to consider before booking a soft play rental. Non commercial equipment  purchased from third-party retailers pose a safety risk, as those items are intended for indoor domestic use only. We take pride in providing the highest quality equipment to ensure a fun and safe experience. 

Our play area and equipment is intended for crawlers to toddlers under 5 years old. Adult supervision is required at all times. 

We currently provide free delivery for the Santa Fe area. If you plan to host an event outside of the Santa Fe area, a delivery fee of $1 per mile round trip will be applied. Please include the location of your event when submitting your booking inquiry.  As we grow, so will our free delivery service area! 

We arrive 1-2 hours before the scheduled time of your event. The rental time begins at the start of your event, not at the time of setup.  We ask that the area is clear and ready to avoid any delays in setup. We will arrive at the end of your event for pickup. We ask that the area is free of all children and that any stray balls are returned to the ball pit.

Our play area can be setup for both indoor and outdoor events. We cannot setup on uneven surfaces or areas with sand, gravel, mulch/bark or extremely dirty surfaces. Clean, flat, dry grass is acceptable. If renting the bounce castle, there needs to be access to a proper outlet. If a designated outlet is not available, a generator will be required and may be rented for an additional fee.

We do our best to customize the setup according to your space however small or odd shaped spaces may not be accommodated, and refunds will not be given for equipment that does not fit. If you have questions regarding your space let us know when submitting your booking inquiry and we will be happy to help. 

• Under 5yrs Only
• No shoes/heels (this includes parents)
• No food/drinks or liquids
• No face paint, temporary tattoos etc.
• No slime or glitter
• No sharp objects e.g. keys, pens etc. 
• All hoppers and equipment must remain in the play area at all times.
• Adult supervision is required at all times

*all rules and safety procedures are laid out in the release and waiver agreement*

We all know weather in New Mexico can be very unpredictable. If you are hosting an outdoor event, we always recommended having an alternate indoor area prepared. If poor weather conditions are forecasted the day of your event and rescheduling is necessary, your deposit will be used for the next chosen date. In addition, high temperatures will make the equipment very hot and unsafe for little ones to play, therefore shade will be required. It is important to also note that for safety reasons, we are unable to set up our bounce castle in winds over 15 mph.

As mamas ourselves, providing a clean and sanitized environment for your little dreamer is extremely important to us. We clean every component of our play space with baby friendly products both before and after each event. Even the balls are cleaned and sanitized prior to every event so they are ready for your little ones to jump in!

We require a cleaning fee for outdoor events:

$25  (without bounce castle)

$45  (including bounce castle)

Additional fees may apply for the following reasons:

• Past due invoices are subject to a late fee
• Your event is located outside of the Santa Fe area
• Cleaning Fee for outdoor events
• The location of your space has a difficult access point for delivery and pickup
• Booking is less than 14 days prior to the event
• Damage or extraordinary cleaning due to misuse of equipment based on severity
• Rental is longer than 4 hours
• Holiday bookings (subject to availability)
• A designated outlet is not available for the bounce castle and a generator or extension cord is needed